We run courses on various topics

We have a number of course outlines which are geared towards establishing a core set of competencies linked to common organisational needs. Our courses are not pulled from the shelf but tweaked to accommodate your needs. Here is a list of course topics we have delivered for previous clients:

Coaching for results – what do you do to develop your team to be better?

  • Why manage performance?
  • What is coaching?
  • The characteristics of a good coach
  • The spectrum of coaching skills
  • What do coaches do?
  • Key coaching skills: building rapport, contracting, questioning and listening skills, observing and reviewing, providing feedback
  • The GROW model of coaching
  • Conducting a coaching session
  • Evaluating your coaching
  • Putting it all together

Influencing skills – how to get the best from yourself and from any situation

  • Gain an understanding and awareness of emotional intelligence
  • Explore the communication dynamic
  • Build rapport
  • Deal with assumptions
  • Handle different personality styles
  • Understand how to get key messages across clearly and concisely
  • Learn how to change your attitude to change the impact you have
  • Learn what motivates you and others
  • Develop strategies for mediating and handling conflict effectively

Performance management –

  • Giving feedback effectively
  • Handling difficult messages
  • Setting achievable goals and expectations
  • Supporting other people’s development
  • Using acknowledgement and praise
  • Dealing with issues as they arise
  • Avoiding escalating problems or situations
  • Seeing things from other views
  • Dealing with yours and other people’s feelings
  • Dealing with people who are difficult
  • Building confidence and morale
  • Setting effective boundaries
  • What to do when the goal posts change

Resolution of conflict

  • Stages of conflict escalation
  • Reading signs and symptoms of aggression
  • Managing conflict flash-points
  • Understanding our natural response to conflict
  • Understanding the impact of ‘red rag’ words and phrases
  • Managing our body language during conflict
  • Staying calm and managing our own responses
  • Structuring and controlling the conversation
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Saying no effectively
  • Handling abusive behaviour
  • Solving the problem

People and team management –

  • Define your role and responsibilities and assess how your personal style impacts on individuals
  • Project a more self-confident and professional managerial image
  • Build a cohesive team that works together to achieve objectives
  • Delegate tasks to the benefit of individuals
  • Communicate confidently and positively with team members and managers
  • Motivate and develop individuals within your team
  • Deal with people problems quickly, confidently and professionally

Managing difficult people –

  • Develop specific strategies for conflict resolution
  • Recognise classic profiles of difficult people and strategies for handling them
  • Preempt challenging situations and avoid escalating them further
  • Develop communication skills designed to improve your delivery of bad or unpleasant news
  • Recognise personality types with which you may clash
  • Develop assertive skills and behaviours
  • Handle aggressive behaviour
  • Deliver negative feedback to a colleague or subordinate
  • Give positive feedback
  • Calm angry, upset and unresponsive individuals

An introduction to coaching skills –

  • Understand what coaching is and how it can support performance within organisations
  • Understand the differences between mentoring, coaching and counselling
  • Be comfortable in using a basic coaching model to work with others within their organisations
  • Understand and apply a range of coaching and influencing approaches
  • Improve their communication and influencing skills through developing active listening and effective questioning skills
  • Understand interference and limits on performance
  • Contract clearly and ethically, and be aware of coaching boundaries
  • Be comfortable giving and receiving feedback, and learning from others
  • Examine continued learning and supporting coaching quality

If these titles sound like the type of thing you’d like to have, give us a call or fill in the contact form.


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