We run courses on various topics

We have a number of course outlines which are geared towards establishing a core set of competencies linked to common organisational needs. Our courses are not pulled from the shelf but tweaked to accommodate your needs. Here is a list of course topics we have delivered for previous clients:

Coaching for results – what do you do to develop your team to be better?

• Why manage performance?
• What is coaching?
• The characteristics of a good coach
• The spectrum of coaching skills
• What do coaches do?
• Key coaching skills: building rapport, contracting, questioning and listening skills, observing and reviewing, providing feedback
• The GROW model of coaching
• Conducting a coaching session
• Evaluating your coaching
• Putting it all together

Influencing skills – how to get the best from yourself and from any situation

• Gain an understanding and awareness of emotional intelligence
• Explore the communication dynamic
• Build rapport
• Deal with assumptions
• Handle different personality styles
• Understand how to get key messages across clearly and concisely
• Learn how to change your attitude to change the impact you have
• Learn what motivates you and others
• Develop strategies for mediating and handling conflict effectively

Performance management –

• Giving feedback effectively
• Handling difficult messages
• Setting achievable goals and expectations
• Supporting other people’s development
• Using acknowledgement and praise
• Dealing with issues as they arise
• Avoiding escalating problems or situations
• Seeing things from other views
• Dealing with yours and other people’s feelings
• Dealing with people who are difficult
• Building confidence and morale
• Setting effective boundaries
• What to do when the goal posts change

Resolution of conflict

• Stages of conflict escalation
• Reading signs and symptoms of aggression
• Managing conflict flash-points
• Understanding our natural response to conflict
• Understanding the impact of ‘red rag’ words and phrases
• Managing our body language during conflict
• Staying calm and managing our own responses
• Structuring and controlling the conversation
• Listening and calming the situation
• Acknowledging difficulties and customer emotions
• Saying no effectively
• Handling abusive behaviour
• Solving the problem

People and team management –

• Define your role and responsibilities and assess how your personal style impacts on individuals
• Project a more self-confident and professional managerial image
• Build a cohesive team that works together to achieve objectives
• Delegate tasks to the benefit of individuals
• Communicate confidently and positively with team members and managers
• Motivate and develop individuals within your team
• Deal with people problems quickly, confidently and professionally

Managing difficult people –

• Develop specific strategies for conflict resolution
• Recognise classic profiles of difficult people and strategies for handling them
• Preempt challenging situations and avoid escalating them further
• Develop communication skills designed to improve your delivery of bad or unpleasant news
• Recognise personality types with which you may clash
• Develop assertive skills and behaviours
• Handle aggressive behaviour
• Deliver negative feedback to a colleague or subordinate
• Give positive feedback
• Calm angry, upset and unresponsive individuals

An introduction to coaching skills –

• Understand what coaching is and how it can support performance within organisations
• Understand the differences between mentoring, coaching and counselling
• Be comfortable in using a basic coaching model to work with others within their organisations
• Understand and apply a range of coaching and influencing approaches
• Improve their communication and influencing skills through developing active listening and effective questioning skills
• Understand interference and limits on performance
• Contract clearly and ethically, and be aware of coaching boundaries
• Be comfortable giving and receiving feedback, and learning from others
• Examine continued learning and supporting coaching quality

If these titles sound like the type of thing you’d like to have, give us a call or fill in the contact form.